Topic: strike king customer service is........ (Read 541 times)

E_Bassfisher · « **on:** September 19, 2008, 03:03:39 PM »

GREAT!!! i had a strike king 'king shad' break on me (at the joint) after only one or two times out to my pond. so, i called the company. they were very polite and even better, they stood by their product and are sending me a new, apparently better built, king shad free of charge! great company to deal with.

JackJ · « **Reply #1 on:** September 19, 2008, 03:05:19 PM »

Thats awesome!

GMAN · « **Reply #2 on:** September 19, 2008, 03:21:03 PM »

E_Bassfisher · « **Reply #3 on:** September 19, 2008, 03:36:08 PM »

i know. good service is hard to come by these days

Waterwings · « **Reply #4 on:** September 19, 2008, 06:06:53 PM »

That's good service!

San Anto JCSr. · « **Reply #5 on:** September 19, 2008, 09:05:29 PM »

Great Customer Serv.*, "Take Care", L8r. James,"VATO LOCO"<;({})><

BlueWaterLED · « **Reply #6 on:** September 20, 2008, 11:37:17 AM »

I had some issues with their "Sexy Spoon" and had to contact them. Chris Brown at Strike King had three brand new ones out to me that week. They are good!

E_Bassfisher · « **Reply #7 on:** September 22, 2008, 09:21:48 AM »

ha, thats the same guy i talked to. great service, but i did try to get them by email and got no response; but they were quick to help when i called.

on a side note, other fishing related companys that i have recieved similiar fantastic service from are daiwa and shimano (both sent me parts for free!!! one malfunctioned(curado guide pawl) and one i just lost!)

not so good service: bass proshops( though i still do bussinss with them) and abu garcia. for abu garcia: i was cleaning a reel and lost an e-ring. so, i called them up and they were very rude and charged me a butt-ton for shipping for a part smaller than your pinky nail! so, i ask this rude lady-'will the shipping be the same if i go ahead and buy like four of these things?' she says(very abruptly)-'NO, shipping is per part!'. so, i paid like ten bucks for a friggen near microscopic e-ring...

Buzzbait · « **Reply #8 on:** September 22, 2008, 01:26:57 PM »

E, any of the local bearing or bolt houses (that wqe do business with)probably would have given you one to reduce the paper work

p

E_Bassfisher · « **Reply #9 on:** September 22, 2008, 01:43:24 PM »

thanks buzz. i looked a few places for the e-ring before i called the company, and it seemed to be a real odd size. i guess probably didnt look hard enough.

Buzzbait · « **Reply #10 on:** September 22, 2008, 03:52:54 PM »

then you did the corect thing. Iwas not aware you did that, sorry

E_Bassfisher · « **Reply #11 on:** September 22, 2008, 04:20:40 PM »

man it was a strange little booger. absolutly tiny! i dropped it on an old wood floor and searched for it for a good hour before i decided to buy one. calling the company was a last resort (infact, calling that company will from now on be a LAST resort!)

Bankbeater · « **Reply #12 on:** September 24, 2008, 11:30:40 AM »

Quote from: E_Bassfisher on September 22, 2008, 09:21:48 AM

ha, thats the same guy i talked to. great service, but i did try to get them by email and got no response; but they were quick to help when i called.

on a side note, other fishing related companys that i have recieved similiar fantastic service from are daiwa and shimano (both sent me parts for free!!! one malfunctioned(curado guide pawl) and one i just lost!)

not so good service: bass proshops( though i still do bussinss with them) and abu garcia. for abu garcia: i was cleaning a reel and lost an e-ring. so, i called them up and they were very rude and charged me a butt-ton for shipping for a part smaller than your pinky nail! so, i ask this rude lady-'will the shipping be the same if i go ahead and buy like four of these things?' she says(very abruptly)-'NO, shipping is per part!'. so, i paid like ten bucks for a friggen near microscopic e-ring...

I think you got a rep that didn't know what was going on. My Dad ordered about 10 pawls from Abu and had to pay one flat shipping fee for all of them.

E_Bassfisher · « **Reply #13 on:** September 24, 2008, 12:37:57 PM »

Quote from: Bankbeater on September 24, 2008, 11:30:40 AM

I think you got a rep that didn't know what was going on. My Dad ordered about 10 pawls from Abu and had to pay one flat shipping fee for all of them.

or may be she got fired! she was just evil. glad to know they arent always like that

edit: update: my new king shad arrived today!!!!! very quick!

E_Bassfisher · « **Reply #14 on:** September 25, 2008, 11:16:49 AM »

so i opened the package yesterday. and not only did they replace my broken king shad, they threw in (for free) another king shad, a strike king hat, and a catalog. wow!

JackJ · « **Reply #15 on:** September 25, 2008, 04:00:33 PM »

Dang I wish I had a strike king to break

pondhopper · « **Reply #16 on:** September 26, 2008, 04:48:08 AM »

Jack send it to me and I will see what I can do for you.

Waterwings · « **Reply #17 on:** September 26, 2008, 06:53:50 PM »

Quote from: pondhopper on September 26, 2008, 04:48:08 AM

Jack send it to me and I will see what I can do for you.

Scott, if Jack sends one to you, be sure and keep it away from that one crankbait you used at Mauzy that day we were out that swims to the right........or was it the left

pondhopper · « **Reply #18 on:** September 27, 2008, 04:23:47 AM »

I forgot about that one. Never could get that darned thing to go straight!
Didn’t I give that one to you. ‘ol buddy?

Waterwings · « **Reply #19 on:** September 27, 2008, 09:35:55 AM »

Quote from: pondhopper on September 27, 2008, 04:23:47 AM

I forgot about that one. Never could get that darned thing to go straight!
Didn’t I give that one to you. ‘ol buddy?

Lol, you know me, I can't catch 'em on a bait that swims straight, lol

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